The current set of 20 Player XP Categories was introduced in 2021 as part of our continued efforts to increase the value and usability of Player XP.
As with all of Player XP, we welcome feedback on our categories and if anything stands out as a missed opportunity or incorrect, please do let us know.
This article provides an overview of the Player XP Categories and the main differences from the older set.
Building the Categories:
When we look to build new categories, the first thing we do is gather feedback from you on our existing setup. This feedback is invaluable when looking at the proposed categories and we hope they provide a much quicker way to find feedback aimed towards specific parts of your game's community.
As with all of our automated systems, we feel it’s important to provide some details about how our categories have been created. With our category system, whenever we revise them we start with a pull of a wide set of data from a wide range of games. The posts from within these games are then mapped out across our category system and groupings within the map are built. From there, we refine the groupings and adjust them with the result being our new category set. This result allows us to provide categories that represent a wide range of discussion themes across many types of games.
The Categories:
Based on the above process, the following is a list of the current Player XP Categories. Where we have a new category, we have provided a brief description of its contents. The categories are:
- Account – A collection of all of the comments discussing account-based issues they’ve had with the game.
- Audio
- Characters
- Community
- Control
- Developer
- Events – A category built to contain feedback specific to in-game events being run.
- Feature Requests – An adjustment on the previous “Suggestions” category to bring together all requests for new features.
- Game Performance – We split our previous “Bugs & Issues” category into multiple individual categories, alongside “Game Stability” & “Online Systems” to better identify the cause of problems for your players. This category contains discussion aimed at the overall technical performance of the game.
- Game Stability – This category contains all references towards crashes and other stability-related problems.
- Gameplay
- Graphics
- Marketing
- Monetisation
- Online Systems – The third category aimed at helping identify problem areas easier, this category brings together all discussion related to the online parts of your game (if it has online features).
- Progression – A really interesting category that aggregates conversation related to how players progress through your game and any frustrations they may have.
- Release – As well as splitting our previous “Bugs & Issues” category, we’ve also split the “Pre/Post Release” category into two, this category represents discussion related specifically to the initial release of a game.
- Story
- UI
- Updates - The second category split from the previous "Pre/Post Release" category, this relates to the conversation around new content being introduced.
How This Helps You:
We believe these categories represent the most important areas of feedback you look to use Player XP for. We hope that with these categories, our overall category system and the visualisations relating to them are highly valuable to you.
There are further plans to provide easier ways to work with specific categories, like the ones related to problems players are facing, and we’re excited to see how our category system enables a richer analysis of the data.