With Player XP you can set up custom Twitter searches for your games. Previously, our Twitter integration allowed you to monitor all interactions with your official accounts (direct mentions or replies to posts) but it was unable to collect comments where, for example, the user mentions your game but without the official tag.
With this feature, you're able to build a set of custom Twitter searches that allow you to track hashtags, specific terms and aliases through your Player XP dashboard. To help you set this up, we've created this article to guide you through the process.
Step 1 - Visit Settings on your Hub page:
As seen in the image above, we now have the "Settings" tab on the Hub page as part of the recent Hub refresh (November 2022). As well as managing your Instagram authentication through this section, it also acts as the place to manage your custom Twitter searches.
Once you have navigated to the "Twitter Custom Searches" tab, you should then be able to set up a new search by entering your search name and query under "Set Up a New Search" on the right of the screen.
Should you wish to, you can set up multiple terms in the same search. For example, the following image shows how we have set up a custom search for Call of Duty Warzone to monitor all 3 of their major hashtags. Once in the dashboard, all terms included will be collated into one source for further review. This is great for monitoring specific campaigns or looking for mentions of a certain feature in your game.
After submitting your search, you should see your search appear under "Existing Custom Searches". Once submitted, our systems run a number of checks to ensure everything is set up properly before approving the search and beginning collection.
After your search has been approved, new data will begin to be collected within the hour.
Building Custom Searches:
As well as being able to search for specific terms, our query system also allows you to ensure your returned Tweets include multiple specific terms. This is great for looking for specific feedback or tracking combinations of terms. As an example, in the image below you can see how we've targeted a specific feature and a hashtag being used. This will result in all tweets containing "Gulag" (a feature inside Call of Duty Warzone) and the "#Warzone" hashtag.
Of course, you can perform this type of search in our dashboard but having this custom search allows you to perform custom searches earlier in the process.
Removing Existing Searches:
After setting up your searches, if you wish to remove any of your new custom Twitter searches, navigate to the same panel in your Hub page and then select the button under "Remove" located to the right of any of your queries.
Seeing The Results:
As mentioned earlier in the guide, once your new search has been set up, you'll be able to review the data as if it were another Social source in your dashboard. You can explore the data in your search further by clicking the orange arrow next to it in the sources table.
We hope you find this feature useful and please do contact us if you encounter any problems or have a question about setting up a Twitter custom search.