To continue to collect Instagram data through Player XP, you must authenticate your account with Facebook. By doing this, Player XP will be able to continue to bring through Instagram comments for analysis.
To assist you with this process, we've created an easy way in the dashboard to authenticate your account and this article will act as your guide to use the authentication wizard within Player XP.
Settings Panel:
The first step to authenticate your account is to navigate to the Settings Panel within the Player XP Hub page. To do this, select the Settings Panel (cog) on the left-hand navigation within the Hub page.
Once selected, you should be presented with four tabs, make sure to select the "Instagram Authentication" tab.
Selecting Your Game:
Once you've navigated to the "Instagram Authentication" panel, select the game (or games) you wish to authenticate. If you do choose to authenticate multiple games at once, please ensure the same Facebook account is an administrator of the Facebook Pages attached to the Instagram pages you wish to monitor through Player XP.
After selecting the games you wish to authenticate, you should see the "Continue with Facebook" button highlighted in orange, once this happens, click on the button.
Logging into Facebook:
After selecting "Continue with Facebook", you should now be presented with a popup from Facebook. If you do not see the popup, please ensure your browser allows for pop-ups from Player XP.
The first page from Facebook presented is the Facebook Login page. Once again, please ensure the account you are going to log in with is an administrator of the Facebook Page that manages your Instagram Page.
Enter your login details and select "Log In".
Selecting Your Instagram Account:
After logging in and selecting that you are happy to connect with the "Hertzian" app (Player XP's parent company), you should then be presented with a list of the Instagram accounts that your account is the administrator of.
Select the Instagram account you wish to authenticate - for example, we'll select the official Hertzian Instagram page "hertzianltd" and click "Next".
Select the Page to Install the App Onto:
If you have multiple pages maintained through the logged-in Facebook account, you'll then be presented with a list of them. Please select the one associated with the chosen Instagram page.
After you've selected the page, you'll then be asked to confirm what permissions the Hertzian app will have within your pages, please ensure all three of the options below are enabled before proceeding.
Success:
After enabling our application to have the required permissions, you should then be directed to a Facebook page that says that the connection has been established.
Your Facebook popup should disappear and you should be returned to Player XP where your game is now showing as authenticated with a tick mark next to the various titles you have authenticated.
Please contact your Player XP account liaison if you have any problems during this process.
Removing the Connection:
If at any time you encounter a problem and wish to start the process again, or if you'd like to remove the connection altogether, please log in to Facebook, select Settings and then Business Integrations. On this page, you should see the Hertzian application, simply click to remove the application and the connection will be stopped.
If you do decide to remove the connection permanently, please can you notify your Player XP account liaison to allow us to update our records.